Driving Customer-Focused Behavior Every interaction between your customers and your employees leaves an impression. How you define customer-focused behavior, and how well you engage and empower your employees to deliver it, separates average companies from loyalty leaders. Join us for the 2009 Net Promoter Conference and learn what you can do now to focus employees throughout your organization on delivering outstanding experiences so your customers keep coming back for more. From keynotes with business leaders to interactive Q&A sessions and industry-specific breakout sessions, these two days will change the way you define customer loyalty and arm you with new ideas to turn customers into Promoters. There is no better place to meet and exchange ideas with other customer-focus leaders. So join us and tap into the collective knowledge of the Net Promoter community! > Download the San Francisco Net Promoter 2009 Conference Online Brochure > Read about the Net Promoter Certification Course Keynote speakers include: Walt Bettinger II President and CEO, Charles Schwab Laura Brooks Vice President, Research and Consulting, Satmetrix and co-Author, Answering the Ultimate Question David Henry Senior Vice President, Customer Experience & Chief Marketing Officer, Logitech Tony Hsieh Chief Executive Officer, Zappos.com Joseph Jaffe Author of Join the Conversation and Life After the 30 Second Spot Richard Owen President and Chief Executive Officer, Satmetrix and co-Author, Answering the Ultimate Question Fred Reichheld Author, The Ultimate Question and Bain & Company Fellow Brad Smith Chief Executive Officer, Intuit