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Net Promoter Customer Loyalty Certification Course
January 28-30, 2009
The Westin St. Francis Hotel
San Francisco
While you're in San Francisco, why not take your Net Promoter expertise to the next level? The Net Promoter Customer Loyalty Certification Course will follow the San Francisco Conference, offering an unparalleled week of learning and practical application of customer loyalty best practice.
Net Promoter Certification, developed by Satmetrix and Fred Reichheld, is a three-day, intensive training course for leaders and core team members of customer loyalty and customer experience programs. The curriculum highlights best practices using a combination of lectures, case studies, and team-based discussion and problem solving. Participants master the key concepts and approaches for using Net Promoter in a variety of operating environments, including the unique needs of B2C and B2B businesses.
Certified Net Promoter Associates complete the 3-day training course and successfully pass a certification examination covering all core elements of the Net Promoter Discipline.
Special Package Pricing
Attendees can participate in the Net Promoter Conference and Certification Course for a special, package price. Click here for details.
> Course Brochure (PDF)
> Request an invitation to attend course
Additional Information:
> Testimonials from previous certification attendees
> Course photos
> Course developers
> Certification Webcast: An Insider's View of Best Practice (62 mins.)
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